I have to admit, I don’t like to have just one solution to a problem in my arsenal when 2 or more are available.
Putting all your eggs in one basket is always risky and remote support and access to a clients PC is a classic case in point.
When Vista was released some remote access solutions used to disconnect whenever Vista raised a security issue and asked for a note from your Great Great Grandad co-signed by his father just so you could change a setting!
My solution was to use a different tool to do the job and get on with my life.
CrossLoop is a VNC based application that offers remote access point to point but with a difference.
As an IT professional I can now show myself as available to a potential client anywhere in the world and they can ask me for support having first seem my charges.
I arrange the support for the client, access their PC remotely, fix the problem (of course) and they pay me via PayPal for my time. The whole process is as simple as can be and I have to say that the large CrossLoop interface is brilliant for some of the older generation who have enough trouble with PC’s without the added difficulty of reading access codes off a monitor without their reading glasses!
There are so many available helpers online at any time that you will always be able to get someone to help you at a reasonable price.
As yet I haven’t helped anyone on the new system but I am a regular CrossLoop user with my existing Computer Troubleshooter clients.
More information can be found at: http://www.crossloop.com/